Patients use practice websites to request appointments, update information, and ask questions. If those submissions never reach staff, it creates confusion and extra phone traffic.
While GuardianSend is not a HIPAA-compliant email platform and does not replace patient messaging systems, we help practices make their website notifications more reliable and properly authenticated.
Appointment request forms that fail silently or end up in spam, leading to missed scheduling opportunities.
Website-based notifications that are blocked by hospital or enterprise-level email filters.
Authentication gaps causing clinic domains to develop a poor reputation when WordPress sends via PHP mail.
Multiple web properties (microsites, campaign pages) sending email without coordinated DNS records.
We route website email—such as appointment request notifications—through our secure SMTP providers.
We configure SPF, DKIM, and DMARC so that these messages are seen as legitimate traffic for your domain.
We test deliveries to common mailbox providers and, where possible, institutional environments.
Your internal messaging tools, EHR, and staff mailboxes remain managed by your existing vendors—our work is confined to website email flows.
To see how GuardianSend fits into your broader email picture, visit our Services page or read more in the blog.